Terms of Use

1. Who we are and how to contact us

These Terms govern use of the IEP education-planning platform and Advisor booking service provided by IEP (International Education Platform) Canada Inc., Alberta, Canada (IEP, we, us). Contact us at info@iep7.com about your account, a booking or these Terms.

2. Age, education stage and account use

IEP supports Bachelor and Master applicants, High School students including Grades 10–12, and parents or guardians supporting younger students. IEP is not restricted to people aged 18 or older. Applicant/Beneficiary Birth Year describes the student the Plan is for, who may be different from the visitor, account holder, payer or person giving consent. It supports applicant planning and school-stage personalization; it does not establish the account holder's age, consent capacity, eligibility or parent or guardian status, or change authentication, Terms acceptance or access requirements. Relevant parent or guardian context is separate. Your account must be your own. Give only information you are authorized to provide, and do not provide unnecessary identifying or sensitive information about a child.

No 18+ checkbox or adult-status confirmation is required for Gift Unlock, Google sign-in, email gift unlock, Full Plan, IEP AI, Webinar Pass or normal applicant access. Age alone does not prevent Advisor booking. The free gifts use Birth Year and Nationality with Google sign-in or provisional, unverified email ownership. First-time email unlock does not wait for a code or Magic Link; later verification and recovery retain the same identity and Plan. Any separately required Terms acceptance for a higher-trust action is independent of age.

3. Education planning and information limits

IEP helps you explore education pathways and discuss them with Advisors. Estimates, calculations, benchmarks, fees, dates and pathway information depend on the inputs, source dates and stated limitations. They may change and may be incomplete for an individual situation. Verify important requirements with the relevant institution, government authority or appropriately qualified professional before acting. IEP does not guarantee admission, recognition or transfer of credits, a particular saving, employment, or a visa or immigration outcome. An Advisor meeting does not itself guarantee admission or create an unlisted service commitment. Separate paid services, if offered, require their own clear scope and applicable terms.

4. Accounts and personal Plans

Keep your sign-in access secure, give accurate information you are authorized to provide, and tell us promptly if you suspect unauthorized account use. Your saved Full Plan is accessible to anyone with its permanent link, without sign-in or a viewing code. Share this link only with people you choose; it does not grant access to your account or bookings. Search-indexed Public Plan publication is a separate function and is disabled by default for this launch. Do not share another person's private Plan or access an account or report without authority. Personal educational use is permitted; misuse, fraud, interference with the service and infringement of others' rights are not.

5. Advisor meetings and payment

Initial MVP booking requires sign-in and an owned Assessment or Plan. You may book additional independent sessions against that context; each has its own booking and payment. Book Another Session does not cancel or reschedule an earlier session.

Omid's initial meeting is CAD 50 for 30 minutes. The existing 15-minute post-session scheduling buffer is not additional meeting time. Review the date, time, timezone, Advisor and amount before continuing. A selected time is held for 15 minutes while you complete booking. A hold or an open payment page is not a confirmed appointment. Follow the final IEP booking status; contact us if payment and booking status disagree, and do not make a second payment while the first is being checked.

Paid bookings use Stripe Checkout. A valid partial voucher reduces the amount due under the displayed voucher conditions. A valid 100% voucher produces CAD 0 due and a waived booking without Stripe payment. Vouchers are subject to their eligibility, expiry and redemption conditions; they are not cash. No subscription or automatic recurring meeting payment is created by this booking flow. The amount shown before payment is the amount you authorize; contact us before paying if it differs from the expected amount.

6. Cancellation, rescheduling and refunds

Use Manage Booking to cancel any time before your meeting starts. If you cancel at least 24 hours before the meeting, 100% of the actual paid value is preserved as Booking Credit toward another eligible Advisor meeting. Ordinary cancellation does not issue an automatic cash refund. Inside 24 hours, IEP reviews credit entitlement; full credit and any fixed partial-credit percentage are not promised. A no-show may forfeit payment or credit unless IEP approves an exception. Booking Credit cannot also be refunded or used twice, and a waived or discounted amount is not money paid.

Self-service rescheduling is available when more than 4 hours remain. Inside the final 4 hours, free rescheduling or preserved credit is not guaranteed and Advisor or IEP approval may be required. Choose an available time with the same Advisor or another eligible Advisor. IEP secures the replacement before releasing the original appointment where practical. An Advisor may request a change but cannot choose a new appointment for you. If the Advisor causes the change, a more expensive replacement Advisor does not create an additional service fee for you. Self-service Booking Credit uses the same currency; contact IEP for a different-currency arrangement.

Exceptional refunds remain subject to IEP operator review and initiation. Contact info@iep7.com with your booking reference if IEP cannot provide the paid service or you need an exception. Opening a support request does not itself complete a refund. Stripe and your payment provider control their own processing times; IEP does not promise a particular bank posting date. Mandatory consumer rights still apply.

7. Eligible meeting-fee credit

Where an approved IEP service permits a meeting-fee credit, the eligible amount is the actual paid meeting fee, applied once to that service under its stated conditions. A waived meeting creates no paid meeting-fee credit. A refunded meeting fee cannot also be used as a credit. This provision does not create a new service offer, cash withdrawal right or unspecified discount.

8. Communications, external services and interruptions

We send essential account, Plan, booking and payment-related messages. Stripe, Google Calendar/Meet, email services and hosting providers support delivery and may experience interruptions. Do not assume that an ambiguous payment, calendar request or email failure means nothing happened. Contact info@iep7.com so IEP can reconcile the existing records before another payment or booking attempt. We may restrict access needed to investigate misuse, protect accounts or resolve service incidents. This does not remove an existing refund obligation or mandatory right.

9. Privacy and optional choices

The Privacy Notice explains personal information, recipients, retention and requests. Optional analytics and referral tracking are separate choices and remain off unless allowed. Refusing or withdrawing optional analytics does not prevent essential account, security, booking, payment or policy-evidence processing. Acceptance of these Terms is not optional-analytics consent.

10. Changes and ending use

We will identify the effective version of these Terms. Material changes require the account holder to accept the new version before further protected account use or new bookings. We preserve the Terms text and evidence applicable to earlier transactions; a change does not silently rewrite a completed booking. You may stop using the service or request account closure at info@iep7.com. Existing booking, financial, dispute and record-retention obligations may continue as explained in the Privacy Notice. We will handle unresolved paid bookings through the applicable service and refund process.

11. Governing law and mandatory rights

These Terms are governed by the laws of Alberta and applicable Canadian federal law, subject to mandatory protections that apply to you. Nothing in these Terms excludes a right or remedy that cannot lawfully be excluded. Please contact info@iep7.com first so we can try to resolve a concern. These Terms do not impose mandatory arbitration, an invented liability cap or a waiver of mandatory consumer rights.